RouteCTRL™ B2B/B2C
Customer Portals
RouteCTRL offers tailored customer portals for both B2B and B2C needs. The B2B Customer Portal provides businesses with easy access to track orders, retrieve proof of delivery and pickup, and more, ensuring high-quality service for your clients.
The B2C Customer Portal focuses on convenience, allowing consumers to track their individual shipments by tracking reference in real time on any device, providing peace of mind with accurate and timely updates.
Key Features
Shipment Tracking
Keep your customers fully informed with RouteCTRL’s intuitive shipment tracking feature, offering real-time visibility of their shipment’s journey from dispatch all the way to their doorstep.
- Real-Time Status Updates
The shipment tracker offers a view of the shipment’s progress, displaying statuses such as scheduled, shipped, in transit, attempted, delivered, or rejected. Customers can easily follow their shipment’s journey with accurate, up-to-date information.
- Shipment Map View
View the precise location of your completed shipment on the map, offering a visual confirmation of where the delivery or pickup occurred.
- Track Multiple Shipments
B2B customers enjoy full visibility into all their orders and shipments, with the ability to track multiple deliveries and pickups. For B2C customers, tracking is available for individual shipments via a unique tracking reference, ensuring focused and personalized shipment updates.
Proof of Delivery & Pickup
RouteCTRL customer portals enable B2B and B2C customers to easily download electronic proof of shipment documents with a single click, offering a complete record of the shipment for full transparency and verification.
- Comprehensive Shipment Details
Customers can download complete proof documents, based on custom-designed templates, that include confirmation images, package details, item information, recipient/sender data, signatures, and a map with geo-coordinates of the delivery or pickup location.
- View Confirmation Images
Customers can also choose to view only the confirmation images captured during delivery or pickup, providing a quick and easy visual verification of the shipment without needing to download a full document.
- Convenient Portal Access
B2B and B2C customers can effortlessly access and download ePOD documents directly from the customer portal, in the same format available through the Dynamics 365 RouteCTRL module.
Feedback & Reviews
Empower your customers to shape your service by enabling them to share feedback and rate their satisfaction directly through the B2B and B2C portals after each completed shipment.
- Submit Feedback
Customers can easily share their thoughts and experiences after each delivery, whether to express satisfaction or voice any concerns, ensuring that their feedback is heard and addressed.
- Star-Rating System
Customers can rate their experience using a simple 5-star rating system, providing a quick and effective way to gauge satisfaction levels. This rating is saved with the shipment details and can be referenced in the future.
Shipment Updates
Offer your customers greater control over their shipments with premium self-service features, enabling them to manage and personalize deliveries and pickups for a seamless, customized last-mile experience every time.
- Customizable Delivery Instructions
Customers can update delivery instructions after dispatch but before arrival. Whether it’s a gate change or notifying the driver of an unrestrained pet, these updates are sent instantly to the driver, ensuring a smooth, personalized delivery experience.
- Real-Time Updates
B2B customer portal users can fully customize their shipment notification preferences, selecting where and how they receive updates. Whether it’s via email, SMS, or WhatsApp, customers have the flexibility to configure their preferred notification destinations at any time, ensuring they stay informed about their shipments in the way that best suits their needs.
Frequently asked questions
Once feedback or review ratings are submitted in the customer portals, the data is automatically fed back into Dynamics 365 and linked to the related route leg. This allows businesses to easily view and track customer satisfaction directly within the system, providing valuable insights to enhance future service.
Yes. The B2B and B2C customer portals are designed to support multiple languages including Arabic, Chinese Mandarin Simplified, English, French, and Spanish.
Yes, the number of shipments you can access is based on the license purchased. Both B2B and B2C portals require separate licenses, with a basic limit of 5,000 shipments per month. This limit can be increased upon request. For more information, please visit the Licensing page.
Transform Your Supply Chain with RouteCTRL™ for Dynamics 365
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